CactusSilver FAQ

Please read through our Frequently Asked Questions (FAQ) to get an immediate answer to our most frequent inquiries. Please contact us at CactusSilver.com, if you are unable to find an answer in our FAQ.

CactusSilver.com Order FAQ

1.    How do I place an order at CactusSilver.com?
Orders for all jewelry sold at CactusSilver.com may be purchased online at our website's shopping cart system. You will first need to register as a user at CactusSilver.com
 
2.    How do I make payment for my orders at CactusSilver.com?
Payments for all orders of CactusSilver jewelry purchased at CactusSilver.com can be paid using VISA/Master credit cards via PayPal or directly through your PayPal account.
We also accept payments using Western Union or a direct TT transfer.
 
3.    What currency are the prices at CactusSilver.com denominated in?
Price quoted at CactusSilver.com are denominated in American Dollars (US Dollars/USD)
 
4.    If I pay by credit card, how will I be billed on my credit card?
Because our prices are denominated in US dollars, you will be billed in US Dollars for your order. If you are not located in the United States or your credit card account is not denominated in American Dollars, your local credit card issuing bank will convert the US Dollar amount into your local currency.
 
5.    How long will we take to process your order made at CactusSilver.com?

After an order is made & payment confirmed, it will take up to 15-21 days before an order is shipped out. This is because all our jewelry is hand crafted upon an order if stock is currently not available.

6.    How do I check the status of my order made at CactusSilver.com?

Your personal account at CactusSilver.com contains updated information about the status of your order.
 
7.    Can I cancel an order after it is processed?

All purchases made at CactusSilver.com are final. We will cancel an order only if it has not already been processed. A refund will be made on your card after an order is successfully cancelled.
 

CactusSilver.com - Shipping FAQ

1.    Where do CactusSilver.com ship to?

CactusSilver.com ships our orders WORLDWIDE. You can buy & receive CactusSilver jewelry from anywhere in the world, no matter where you live.
 
2.    How long is the shipping transit time?
Shipping times differ depending on the destination county. Please see our shipping policy page for more details on shipping times.
 
3.    How much does shipping cost for my order?

Wordwide shipping costs for all orders at CactusSilver.com will be charged at a FLAT rate of $15 for orders below $300. No matter where you live or how many pieces of jewelry you order, your shipping charges will NEVER go above $25 per order. We provide FREE shipping for all orders above $300.
 
4.    How is my order going to packed?

All orders made at CactusSilver.com will be packed in a plain brown postal box for shipment. When receiving your order, there will be no indication on the box about the contents within the box.
 
5.    What if my items purchased get damaged during shipment.

It is veryuncommon that our jewelry will get damaged while in transit because of the robust cushioning we provide.
However, you should inform us immediately upon receipt of your shipment if you notice that your jewelry has been damaged.  We may require the item to be sent back to us or have a photo of the damaged item to be emailed to us before a replacement is sent to you. We have agreements with the courier companies we employ to have damaged items compensated for.
 
6.    What happens if my order made at CactusSilver.com gets lost in transit?

Please contact us immediately on order shipments that are lost. We will contact the courier company to have the case investigated. It is rare for shipments to be lost in transit. However if it is confirmed to be lost, we will promptly send you a replacement.
 
7.    What happens if I provide the wrong shipping delivery address?

CactusSilver.com will not be responsible for  packages lost because the delivery address provided while making your order is wrong.
Please double check that your delivery address is correct when making your purchase. We will ensure that your package is shipped to the correct delivery address, but you’ll have to help us by ensuring that the address you provide is accurate!
 
8.    What happens if no one is at home when the courier company delivers the package?

Generally, the deliverer will drop a notification card in your mail box informing you that they were here to deliver a package but no one was in to receive it. The procedures are different in every country but in most cases, they will give you a number to call to arrange for a redelivery or go to the nearest post office to collect the package.
 
 

CactusSilver.com Product FAQ

1.    What is Gothic styled jewelry?

Gothic styled jewelry is jewelry commonly adorned by punk stylists, rock n' roll fans, rock stars and motorbikers It may be said that gothic sterling silver jewelry is thick, bulky jewelry moulded from 925 sterling silver. It employs bold, unconventional, powerfully daring & often anarchic, defiant motifs. & other groups of individuals who dislike stuffy conformity.

2.    What kind of jewelry do you sell at CactusSilver.com? What materials are used to manufacture CactusSilver jewelry?

Every piece of jewelry sold by us is made only using 100% pure 925 Sterling Silver; the very same grade of precious metal used by luxury brands to manufacture their original gothic sterling silver jewelry. As such, our gothic silver jewelry pieces possess the same bulky & solid feel and look as original pieces whose prices sent you into shock before you sniffed us out. This also necessitates that our gothic silver jewelry prices, while low, are guided by spot prices of pure silver & labour, and can never be ridiculously low like the low grade silver plated costume jewelry you find on eBay and blogshops.

3.    How will jewelry purchased at CactusSilver.com be packaged in?

Each piece of Sterling Silver jewelry you purchase from CactusSilver.com will be packed in a elegant looking black jewelry pouch.
 
4.    Are the photos of the products displayed on CactusSilver.com what I will receive?

Of course! What you chose is exactly what you will receive. You should never ever be satisfied with anything other than that.
 
5.    Can CactusSilver.com guarantee that all jewelry sold is 100% 925 Sterling silver?

Yes. CactusSilver.com GUARANTEES that all jewelry sold on our website is made purely from 100% 925 Sterling silver.
Our vision is to forge a long term relationship with all our customers and we will make a FULL refund should our jewelry be found not to have been made from 925 Sterling Silver.
 
6.    How often will CactusSilver.com release new designs?

We do not released new designs on a fixed schedule. Our design team is always working closely with our workshop to ensure that we offer the latest "in-fashion" styles. Emails will be sent to our current customers as well as those on our mailing list the moment we launch new designs.